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About Us
About ICAA
Welcome to iCAA, your trusted partner for auditing and certification services. Our company is dedicated to helping businesses and individuals achieve compliance and certification for their management systems, products, processes, and services. With our expertise and experience, we provide reliable and efficient auditing and certification services that meet the highest international standards.
At iCAA, we understand that compliance and certification are critical for the success of any business or individual. That's why we offer a comprehensive range of auditing and certification services that cover management systems certification, product certification (including process and services), and person certification. Our team of experienced auditors and assessors work closely with clients to understand their unique needs and provide tailored solutions that meet their specific requirements.
Our slogan, "You Comply, We Certify," reflects our commitment to making compliance and certification a seamless and hassle-free process for our clients. We take pride in our ability to deliver high-quality services that not only meet the requirements of international standards but also exceed our clients' expectations.
At iCAA, we believe in building long-term relationships with our clients based on trust, integrity, and transparency. We are committed to providing personalized services that are focused on helping our clients achieve their goals and objectives. With our extensive experience and knowledge of industry best practices, we are confident that we can help you achieve compliance and certification for your management systems, products, processes, and services.
Thank you for considering iCAA for your auditing and certification needs. We look forward to working with you and helping you achieve your certification goals.
To apply a better daily practices of organizations to compete in global markets through non-traditional ways.
Seeking to apply international and local standards and new trends that are reflected in the daily activity of organizations to compete in global markets through non-traditional ways.
- QMS- ISO 9001 (in accordance with IAF MD 17:2023 Issue 2, Version 2)
- Code 1 – Agriculture, forestry and fishing
- Code 3 – Food products, beverages and tobacco
- Code 4 – Textiles and textile products
- Code 5 – Leather and leather products
- Code 6 – Wood and wood products
- Code 14 – Rubber and plastic products
- Code 19- Electrical and optical equipment
- Code 23 – Manufacturing not elsewhere classified
- Code 29 – Wholesale and retail trade; Repair of motor vehicles, motorcycles and personal and household goods
- Code 30 – Hotels and restaurants
- Code 32 – Financial intermediation; real estate; renting
- Code 33 – Information technology
- Code 35 – Other services
- Code 36 – Public administration
- Code 37 – Education
- EMS- ISO 14001 (in accordance with IAF MD 17:2023 Issue 2, Version 2)
- Code 3 – Food products, beverages and tobacco
- Code 4 – Textiles and textile products
- Code 5 – Leather and leather products
- Code 6 – Wood and wood products
- Code 19- Electrical and optical equipment
- Code 23 – Manufacturing not elsewhere classified
- Code 29 – Wholesale and retail trade; Repair of motor vehicles, motorcycles and personal and household goods
- Code 30 – Hotels and restaurants
- Code 32 – Financial intermediation; real estate; renting
- Code 33 – Information technology
- Code 35 – Other services
- Code 36 – Public administration
- Code 37 – Education
- OH SMS – ISO 45001 (in accordance with IAF MD 17:2023 Issue 2, Version 2)
- Code 3 – Food products, beverages and tobacco
- Code 4 – Textiles and textile products
- Code 5 – Leather and leather products
- Code 6 – Wood and wood products
- Code 19- Electrical and optical equipment
- Code 23 – Manufacturing not elsewhere classified
- Code 29 – Wholesale and retail trade; Repair of motor vehicles, motorcycles and personal and household goods
- Code 30 – Hotels and restaurants
- Code 32 – Financial intermediation; real estate; renting
- Code 33 – Information technology
- Code 35 – Other services
- Code 36 – Public administration
- Code 37 – Education
- FSMS – ISO 22000 (in accordance with ISO 22003-1:2022)
- Category BI – Farming – Handling of plants (other than grains and pulses)
- Category BII – Farming – Handling of grains and pulses
- Category BIII – Pre-process handling of plant products
- Category CO – Animal – Primary conversion
- Category CI – Processing of perishable animal products
- Category CII – Processing of perishable plant-based products.
- Category CIII – Processing of perishable animal and plant – Products (mixed products)
- Category CIV – Processing of ambient stable products
- E – Catering/food service
- FI – Retail/ wholesale
- FII – Brokering/ trading
- MD QMS – ISO 13485 (in accordance with IAF MD 9:2023 Issue 4, Version 2)
- Non-active Medical Devices
- General non-active, non-implantable medical devices
- Non-active implants
- Devices for wound care
- Non-active dental devices and accessories
- Non-active medical devices other than specified above.
- Non-active Medical Devices
- ISMS – ISO/IEC 27001
- ISO/IEC 20000-1: 2018
- ISO 22301:2019
The CB is a certification body that operates in the following geographical areas:
Head office: Egypt
The CB’s services are available to organizations in all of these geographical areas. However, the CB can provide all services in the world by EGAC Accreditation.
Additional Information
The EGAC is an international accreditation body that is recognized by the International Accreditation Forum (IAF). This means that the CB’s accreditation by EGAC is recognized by other accreditation bodies around the world.
As a result, the CB’s services are available to organizations in all regions of the world.
The certification process typically involves the following steps:
• Application: The organization seeking certification submits an application to a certification body.
• Document Review: The certification body reviews the organization’s management system documentation to ensure that it meets the requirements of the relevant standard.
• On-site Audit: The certification body conducts an on-site audit of the organization’s management system to verify that it conforms to the relevant standard.
• Non-conformance Management: The certification body identifies any non-conformities and works with the organization to develop a corrective action plan.
• Certification Decision: The certification body makes a decision on whether or not to grant certification based on the results of the audit and the corrective action plan.
• Surveillance Audits: The certification body conducts regular surveillance audits to ensure that the organization’s management system continues to conform to the relevant standard.
• Re-certification: The certification body conducts a re-certification audit before the end of the certification period to ensure that the organization’s management system continues to conform to the relevant standard.
It is important to note that the specific certification process may vary depending on the certification body and the type of certification being sought.
1. General Principles of Maintaining Certification:
iCAA will ensure ongoing certification based on the client’s continued alignment with the standard’s requirements.
Certification can be maintained without additional review, given a positive audit team leader conclusion.
Conditions:
- For major non-conformities, the audit team leader must report to initiate an independent review.
- Our competent personnel will continuously monitor our surveillance activities and auditor reporting.
2. Surveillance Activities:
- Surveillance aims to routinely monitor areas under the management system’s scope.
- Activities encompass:
- On-site auditing.
- Client inquiries related to certification.
- Reviews of client statements (like promotional materials).
- Documentation requests.
- Other monitoring measures.
Note: Surveillance audits aren’t exhaustive system audits but focus on ongoing compliance and include:
- Reviews of internal audits and management.
- Handling of nonconformities.
- Client complaints.
- Operational control, continual improvement, and any changes.
- Use of certification references and marks.
3. Recertification:
- Recertification audits reaffirm the whole system’s continued compliance and relevance.
- This includes:
- Review of prior surveillance audits.
- Evaluation of system performance.
Special Conditions:
- Major changes might necessitate a preliminary “stage 1” audit.
- Major non-conformities must be corrected before the certificate’s expiry.
- If recertification isn’t completed before expiry, the certification won’t be extended.
Reinstatement Post-Expiry:
- If expired, certification can be restored within 6 months after completing outstanding activities. Otherwise, a “stage 2” audit is required.
4. Special Audits:
Scope Expansion: On request to increase the scope, we will decide the necessary audits.
Short-Notice Audits: Can be conducted to address complaints, significant changes, or suspended client follow-ups. Clients will be informed about potential unannounced audits.
5. Suspending, Withdrawing, or Reducing Certification Scope:
We reserve the right to suspend, withdraw, or reduce certification scope.
Suspension can occur due to:
- Serious failures in meeting certification requirements.
- Not allowing scheduled audits.
- Client’s voluntary request for suspension.
A suspended certificate means it’s temporarily invalid. If the issues aren’t resolved within a given timeframe (typically six months), this could lead to withdrawal or scope reduction.
Scope Reduction: This happens when a client consistently fails to meet the requirements for specific certification parts.
What is a Certification Mark?
A certification mark is a unique emblem or logo granted by a certification authority. It signifies that a product, service, or organization meets certain defined standards or criteria, ensuring consistency, quality, and reliability.
Reasons to Consider a Certification Mark
- Trust and Assurance: A certification mark provides an immediate sense of trust, indicating that a brand has met stringent quality standards.
- Stand Out in the Market: It serves as a competitive advantage, signaling commitment to excellence and setting you apart in the market.
- Proof of Compliance: Demonstrates compliance with international and domestic standards.
- Continuous Improvement: The review process associated with retaining certification promotes a continuous drive for operational excellence.
Registered iCAA Certification Mark
The iCAA Certification Mark is a registered symbol awarded to entities that have successfully met the criteria set by the International Conformity Assessment Authority (iCAA). It is a testament to a brand’s adherence to quality, safety, and performance standards.
Guides of iCAA Certification Mark
- Authenticity: Always utilize the official and unaltered iCAA Certification Mark.
- Color Adherence: Stick to the exact color specifications provided in the attached image.
- Space Consideration: Maintain a clear and undisturbed space around the mark, ensuring its distinct visibility.
Guides of iCAA Certification Mark Use
- Proper Placement: Position the mark prominently on your website, ideally in the header or footer.
- Correct Dimensions: Abide by the dimensions of 1500 px (Width) x 1000 px (Height) as specified in the attached image.
- Contrasting Background: The mark should be placed against a contrasting backdrop for maximum visibility and recognition.
- Avoid Misrepresentations: The mark must not be modified, distorted, or represented misleadingly.
Where and How to Use
- Website: Feature it visibly on your homepage, preferably in the header or footer for immediate recognition.
- Official Communications: Incorporate the mark on certification-related documents, official letters, and correspondences.
- Promotional Content: Display on digital and printed materials, including brochures, banners, and posters.
- Restricted Use: The iCAA Certification Mark is not to be used on client products or their packaging. The mark is a representation of certification status, not product endorsement.
Critical Notice: Any misuse or inappropriate representation of the iCAA Certification Mark by a client will result in the suspension of the awarded certificate. The certificate will remain suspended until a thorough investigation has been completed. It is imperative for clients to respect and strictly adhere to the guidelines set out by iCAA to maintain the credibility and integrity of the certification process.
Our Accreditations and Registrations
The Egyptian Organization for Standards and Quality (EOS)
Our Accreditation with The Egyptian Organization for Standards and Quality (EOS)
We are proud to announce our official registration with The Egyptian Organization for Standards and Quality (EOS). To view our certification documents, please download our registration letters: iCAA. EOS Letters
About The Egyptian Organization for Standards and Quality (EOS)
The Egyptian Organization for Standards and Quality, established in 1957, is a prestigious governmental body operating under the Ministry of Trade and Industry. With its headquarters in Cairo, EOS is dedicated to the development and promotion of national standards across various sectors.
The Egyptian Accreditation Council (EGAC)
Our Professional Profile on the Egyptian Accreditation Council (EGAC) Website: EGAC Profile
Accreditation Certificates: iCAA. EGAC Accreditation Certificates
The Egyptian Accreditation Council (EGAC) represents Egypt’s national accreditation authority. As a governmental entity under the Ministry of Trade and Industry, EGAC’s mandate encompasses accrediting a diverse range of conformity assessment bodies, including certification and inspection bodies, testing and calibration laboratories, among others. Since its inception in 2004, EGAC’s overarching mission has been to elevate the quality and competitive standing of Egyptian products and services. This is achieved by ensuring the competence and impartiality of the conformity assessment bodies under its jurisdiction.
EGAC stands as a signatory to multiple international mutual recognition agreements (MRAs), thereby granting global recognition to the accredited bodies for their proficiency and expertise. The accreditation process employed by EGAC adheres strictly to international standards and best practices, particularly conforming to ISO/IEC 17011 guidelines. Accreditation by EGAC signifies a commitment to the highest standards of quality and competence, offering customers and stakeholders a reliable assurance of the accredited bodies’ capabilities.
The International Accreditation Forum (IAF)
Our Profile on the International Accreditation Forum (IAF) Website: IAF Profile
The International Accreditation Forum, commonly known as the IAF, represents a worldwide alliance of accreditation bodies and related entities engaged in conformity assessment activities. Its primary objective is to foster global trade through the promotion and development of a unified, international conformity assessment system. This system is intended to be universally recognized and trusted by regulatory authorities, industry professionals, and various stakeholders.
Central to the IAF’s activities is the development and maintenance of a suite of globally acknowledged standards for accreditation bodies and conformity assessment processes. These standards are encapsulated in the IAF MLA (Multilateral Recognition Arrangement). The IAF MLA’s primary aim is to guarantee that conformity assessment activities are executed with uniformity and reliability across diverse nations and regions. This uniformity enhances stakeholder confidence in the outcomes of conformity assessments.
Furthermore, the IAF serves as a pivotal platform for its members to share insights, exchange best practices, and engage in collaborative efforts to augment the quality and efficiency of conformity assessment activities. The IAF enjoys recognition by numerous international bodies, including the World Trade Organization (WTO), as the preeminent authority in the field of accreditation.
Policies
iCAA. is committed to maintaining impartiality in all of our certification activities. We recognize the importance of impartiality in ensuring confidence in our certification services and in maintaining the integrity of the certification process.
Our impartiality policy is based on the following principles:
• We will provide certification services in an impartial manner, without discrimination or undue influence.
• We will ensure that our personnel are competent, impartial, and free from any conflicts of interest that may affect their judgment.
• We will identify and manage any potential conflicts of interest that may arise in relation to our certification activities.
• We will ensure that our certification decisions are based solely on objective evidence, and that all decisions are made in accordance with our certification procedures.
• We will maintain open and transparent communication with our clients, stakeholders, and accreditation bodies to ensure that our certification activities are conducted in an impartial manner.
• We will regularly review and update our impartiality policy and procedures to ensure that they remain effective and relevant.
iCAA. is committed to upholding the highest standards of impartiality in all of our certification activities. We will take all necessary measures to ensure that our certification services are conducted in an impartial manner, and that the integrity of the certification process is maintained at all times.
iCAA. is committed to maintaining the confidentiality of all information obtained during the certification process. We recognize the importance of confidentiality in ensuring the trust and confidence of our clients and stakeholders.
Our confidentiality policy is based on the following principles:
• We will maintain the confidentiality of all information obtained during the certification process, including client information, certification records, and other sensitive information.
• We will ensure that all personnel involved in the certification process are aware of their obligations to maintain confidentiality, and that they understand the importance of protecting sensitive information.
• We will protect sensitive information from unauthorized access, use, or disclosure, and will take all necessary measures to safeguard the confidentiality of such information.
• We will only disclose information to authorized parties, such as accreditation bodies or regulatory authorities, as required by law or as necessary to facilitate the certification process.
• We will ensure that all subcontractors or third-party service providers involved in the certification process are contractually bound to maintain the confidentiality of all information obtained during the certification process.
• We will regularly review and update our confidentiality policy and procedures to ensure that they remain effective and relevant.
iCAA. is committed to upholding the highest standards of confidentiality in all of our certification activities. We will take all necessary measures to ensure that sensitive information obtained during the certification process is protected from unauthorized access, use, or disclosure.
iCAA. is committed to providing our clients with high-quality certification services. We recognize that complaints and appeals may arise from time to time, and we are committed to addressing these concerns in a fair and timely manner.
Our complaints and appeals policy is based on the following principles:
• We will provide a clear and accessible process for receiving and handling complaints and appeals.
• We will acknowledge receipt of all complaints and appeals in a timely manner, and will provide a response within a reasonable timeframe.
• We will investigate all complaints and appeals thoroughly and impartially, and will take appropriate action to address any issues identified.
• We will maintain records of all complaints and appeals received, and will use this information to identify opportunities for improvement.
• We will ensure that our clients are informed of their right to submit complaints and appeals, and that they understand the process for doing so.
• We will ensure that our complaints and appeals process is transparent, and that all parties involved are treated with respect and professionalism.
iCAA. is committed to upholding the highest standards of customer service, and to addressing any concerns or issues that may arise during the certification process. We encourage our clients to provide feedback on our services, and we will take all necessary measures to address any concerns or issues raised.
iCAA. is committed to making certification decisions in an objective and impartial manner, based on the results of our certification activities.
Our certification decision policy is based on the following principles:
• We will make certification decisions based on objective evidence of conformity to the relevant standard or scheme requirements.
• We will ensure that our certification decisions are free from any undue influence or pressure, and that they are based solely on the results of our certification activities.
• We will ensure that our certification decisions are made by personnel who are competent and impartial, and who have no conflicts of interest that may affect their judgment.
• We will ensure that our certification decisions are communicated clearly and accurately to the client, and that they include any conditions or limitations that may apply.
• We will ensure that our certification decisions are reviewed and approved by appropriate personnel, in accordance with our certification procedures.
• We will ensure that our certification decisions are subject to ongoing monitoring and review, to ensure that they remain valid and reliable over time.
iCAA. is committed to upholding the highest standards of certification decision-making, and to ensuring that our certification decisions are based on objective evidence and made in an impartial and competent manner.
iCAA. is committed to ensuring that our personnel are competent, impartial, and free from any conflicts of interest that may affect their judgment.
Our personnel policy is based on the following principles:
• We will ensure that all personnel involved in the certification process are competent, and have the necessary knowledge, skills, and experience to perform their duties effectively.
• We will ensure that all personnel involved in the certification process are impartial, and are free from any conflicts of interest that may affect their judgment.
• We will provide ongoing training and development opportunities for our personnel, to ensure that they remain competent and up-to-date with the latest developments in their field.
• We will ensure that all personnel involved in the certification process are aware of their obligations to maintain confidentiality, and that they understand the importance of protecting sensitive information.
• We will ensure that all personnel involved in the certification process are aware of our policies and procedures, and that they understand their roles and responsibilities in the certification process.
• We will regularly review and evaluate the performance of our personnel, and will take appropriate measures to address any issues or areas for improvement.
iCAA. is committed to upholding the highest standards of personnel competence and impartiality, and to providing our clients with the highest quality certification services.
iCAA. is committed to providing our clients with high-quality certification services, and to upholding the highest standards of professionalism, impartiality, and competence.
Our management system policy is based on the following principles:
• We will establish, implement, and maintain a management system that is designed to ensure the effective and efficient delivery of our certification services.
• We will ensure that our management system is based on the principles of risk-based thinking, and that it is designed to identify and manage risks and opportunities that may affect the delivery of our certification services.
• We will ensure that our management system is designed to promote continual improvement, and that it is regularly reviewed and updated to ensure its ongoing effectiveness.
• We will ensure that our management system is designed to meet the requirements of ISO/IEC 17021-1:2015 and/or ISO/IEC 17065:2012, as applicable, and that it is regularly audited to ensure compliance with these standards.
• We will ensure that our management system is supported by competent and impartial personnel, who are committed to upholding the highest standards of professionalism and ethical behavior.
• We will ensure that our management system is communicated effectively to all relevant parties, including our clients, our personnel, and our accreditation bodies.
iCAA. is committed to upholding the highest standards of certification service delivery, and to ensuring the ongoing effectiveness of our management system.
iCAA. is committed to providing our clients with high-quality certification services, and to upholding the highest standards of professionalism, impartiality, and competence.
Our quality policy is based on the following principles:
• We will ensure that our certification services are designed to meet the needs and expectations of our clients, and that they are delivered in a timely, efficient, and cost-effective manner.
• We will ensure that our certification services are based on the latest industry standards and best practices, and that they are designed to promote continual improvement.
• We will ensure that our personnel are competent, impartial, and committed to upholding the highest standards of professionalism and ethical behavior.
• We will ensure that our certification services are supported by robust and effective processes and procedures, designed to ensure the consistency and reliability of our certification activities.
• We will ensure that our certification services are subject to ongoing monitoring and review, to ensure that they remain valid and reliable over time.
• We will ensure that our certification services are communicated effectively to all relevant parties, including our clients, our personnel, and our accreditation bodies.
iCAA. is committed to upholding the highest standards of certification service delivery, and to ensuring the ongoing effectiveness of our quality management system.
• At iCAA, we are committed to protecting your privacy and personal information. This privacy policy outlines how we collect, use, and protect your personal information.
• Information Collection: We collect personal information from you when you submit an application for certification, request information, or contact us. This information may include your name, email address, phone number, and other relevant information.
• Information Use: We use your personal information to provide you with certification services, respond to your inquiries, and communicate with you regarding the certification process.
• Information Protection: We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure.
• Information Disclosure: We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law.
• Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
• Terms and Conditions:
o Welcome to iCAA’s website. By using our website, you agree to comply with and be bound by the following terms and conditions:
Use of Content: The content on our website is for general information purposes only and is subject to change without notice. We reserve the right to modify or remove content without prior notice.
Intellectual Property: The content on our website is protected by intellectual property laws and may not be reproduced, distributed, or transmitted without our prior written consent.
Limitation of Liability: We are not responsible for any damages or losses resulting from the use of our website.
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or accuracy of these websites.
Governing Law: These terms and conditions are governed by the laws of the jurisdiction in which iCAA is located.
Changes to Terms and Conditions: We reserve the right to modify these terms and conditions at any time without prior notice.
You Comply, We Certify
Contact Info
9 H/5 Ahmed Abdel Azim Street, off Nasr Main Street, Maadi, Cairo, Egypt.
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