Introduction:

ISO/IEC 20000-1:2018 is an international standard that specifies requirements for an IT service management system (ITSMS) to help organizations manage their IT services effectively. As an accredited certification body by EGAC, iCAA can help organizations achieve certification to ISO/IEC 20000-1:2018.

Benefits:

The benefits of ISO/IEC 20000-1:2018 certification include improved IT service management, enhanced customer satisfaction, increased efficiency, and compliance with regulatory requirements. It also helps organizations identify and address IT service management risks and vulnerabilities.

Certification Process:

The certification process involves several steps, including an application, a documentation review, an on-site audit, and issuance of the certificate. The audit process includes a review of the organization’s ITSMS, as well as an assessment of its compliance with regulatory requirements.

Maintaining certification requires ongoing compliance with the standard and periodic surveillance audits to ensure continued compliance.

Key requirements of ISO/IEC 20000-1:2018 include a focus on service management planning, service design and transition, service delivery, relationship management, and continual improvement. The standard also emphasizes the importance of leadership commitment, employee awareness and training, and effective communication with customers and stakeholders.