{"id":3366,"date":"2023-05-29T14:46:34","date_gmt":"2023-05-29T14:46:34","guid":{"rendered":"https:\/\/icaa.com.eg\/en\/?page_id=3366"},"modified":"2023-06-11T11:42:29","modified_gmt":"2023-06-11T11:42:29","slug":"iso-iec-20000-12018-it-service-management-systems","status":"publish","type":"page","link":"https:\/\/icaa.com.eg\/en\/iso-iec-20000-12018-it-service-management-systems\/","title":{"rendered":"ISO\/IEC 20000-1:2018 IT Service Management Systems"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3366\" class=\"elementor elementor-3366\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aafae6b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aafae6b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0040d64\" data-id=\"0040d64\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f05fd4 elementor-widget elementor-widget-heading\" data-id=\"0f05fd4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">ISO\/IEC 20000-1:2018 IT Service Management Systems<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f25f25 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f25f25\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f1ddf9a\" data-id=\"f1ddf9a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9eeb600 elementor-widget elementor-widget-image\" data-id=\"9eeb600\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"333\" src=\"https:\/\/icaa.com.eg\/en\/wp-content\/uploads\/2023\/06\/ISOIEC-20000-12018-IT-Service-Management-Systems.jpg\" class=\"attachment-full size-full wp-image-4004\" alt=\"\" srcset=\"https:\/\/icaa.com.eg\/en\/wp-content\/uploads\/2023\/06\/ISOIEC-20000-12018-IT-Service-Management-Systems.jpg 500w, https:\/\/icaa.com.eg\/en\/wp-content\/uploads\/2023\/06\/ISOIEC-20000-12018-IT-Service-Management-Systems-300x200.jpg 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-633cae1 elementor-widget elementor-widget-text-editor\" data-id=\"633cae1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong>Introduction:<\/strong><\/span><\/p><p>ISO\/IEC 20000-1:2018 is an international standard that specifies requirements for an IT service management system (ITSMS) to help organizations manage their IT services effectively. As an accredited certification body by EGAC, iCAA can help organizations achieve certification to ISO\/IEC 20000-1:2018.<\/p><p><span style=\"text-decoration: underline;\"><strong>Benefits:<\/strong><\/span><\/p><p>The benefits of ISO\/IEC 20000-1:2018 certification include improved IT service management, enhanced customer satisfaction, increased efficiency, and compliance with regulatory requirements. It also helps organizations identify and address IT service management risks and vulnerabilities.<\/p><p><span style=\"text-decoration: underline;\"><strong>Certification Process:<\/strong><\/span><\/p><p>The certification process involves several steps, including an application, a documentation review, an on-site audit, and issuance of the certificate. The audit process includes a review of the organization&#8217;s ITSMS, as well as an assessment of its compliance with regulatory requirements.<\/p><p>Maintaining certification requires ongoing compliance with the standard and periodic surveillance audits to ensure continued compliance.<\/p><p>Key requirements of ISO\/IEC 20000-1:2018 include a focus on service management planning, service design and transition, service delivery, relationship management, and continual improvement. The standard also emphasizes the importance of leadership commitment, employee awareness and training, and effective communication with customers and stakeholders.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-502bbb5 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"502bbb5\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/icaa.com.eg\/en\/certification-request\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Apply Now<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf48071 elementor-widget elementor-widget-spacer\" data-id=\"bf48071\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.2 - 11-05-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ab71dde\" data-id=\"ab71dde\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-05efc83 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"05efc83\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Certifications<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b8e466 elementor-view-certificate-menu elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-ova_menu\" data-id=\"9b8e466\" data-element_type=\"widget\" data-widget_type=\"ova_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ova_menu_clasic\">\n\t\t\t<div class=\"ova_wrap_nav column NavBtn_left NavBtn_left\">\n\n\t\t\t\t<button class=\"ova_openNav\" type=\"button\">\n\t\t\t\t\t<span class=\"bar\">\n\t\t\t\t\t\t<span class=\"bar-menu-line\"><\/span>\n\t\t\t\t\t\t<span class=\"bar-menu-line\"><\/span>\n\t\t\t\t\t\t<span class=\"bar-menu-line\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\n\t\t\t\t<div class=\"ova_nav canvas_left canvas_bg_gray\">\n\t\t\t\t\t<a href=\"javascript:void(0)\" class=\"ova_closeNav\"><i class=\"fas fa-times\"><\/i><\/a>\n\t\t\t\t\t<ul id=\"menu-certificate-menu\" class=\"menu sub_menu_dir_left\"><li id=\"menu-item-3770\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3770\"><a title=\"ISO 13485:2016\" href=\"https:\/\/icaa.com.eg\/en\/iso-134852016-medical-devices-quality-management-systems\/\">ISO 13485:2016<\/a><\/li>\n<li id=\"menu-item-3771\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3771\"><a title=\"ISO 14001:2015\" href=\"https:\/\/icaa.com.eg\/en\/iso-140012015-environmental-management-systems\/\">ISO 14001:2015<\/a><\/li>\n<li id=\"menu-item-3772\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3772\"><a title=\"ISO 21001:2018\" href=\"https:\/\/icaa.com.eg\/en\/iso-210012018-educational-organizations-management-systems-for-educational-organizations\/\">ISO 21001:2018<\/a><\/li>\n<li id=\"menu-item-3773\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3773\"><a title=\"ISO 22000:2018\" href=\"https:\/\/icaa.com.eg\/en\/iso-220002018-food-safety-management-systems\/\">ISO 22000:2018<\/a><\/li>\n<li id=\"menu-item-3774\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3774\"><a title=\"ISO 22301:2019\" href=\"https:\/\/icaa.com.eg\/en\/iso-223012019-business-continuity-management-systems\/\">ISO 22301:2019<\/a><\/li>\n<li id=\"menu-item-3775\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3775\"><a title=\"ISO 22716:2007\" href=\"https:\/\/icaa.com.eg\/en\/iso-227162007-cosmetics-good-manufacturing-practices\/\">ISO 22716:2007<\/a><\/li>\n<li id=\"menu-item-3776\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3776\"><a title=\"ISO 27001:2022\" href=\"https:\/\/icaa.com.eg\/en\/iso-270012022-information-security-management-systems\/\">ISO 27001:2022<\/a><\/li>\n<li id=\"menu-item-3777\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3777\"><a title=\"ISO 45001:2018\" href=\"https:\/\/icaa.com.eg\/en\/iso-450012018-occupational-health-and-safety-management-systems\/\">ISO 45001:2018<\/a><\/li>\n<li id=\"menu-item-3778\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3778\"><a title=\"ISO 9001:2015\" href=\"https:\/\/icaa.com.eg\/en\/iso-90012015-quality-management-systems\/\">ISO 9001:2015<\/a><\/li>\n<li id=\"menu-item-3779\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3779\"><a title=\"ISO\/IEC 20000-1:2018\" href=\"https:\/\/icaa.com.eg\/en\/iso-iec-20000-12018-it-service-management-systems\/\">ISO\/IEC 20000-1:2018<\/a><\/li>\n<\/ul>\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"ova_closeCanvas ova_closeNav\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\t\t\n\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e6cfc0e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e6cfc0e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e8d5a3\" data-id=\"8e8d5a3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ISO\/IEC 20000-1:2018 IT Service Management Systems Introduction: ISO\/IEC 20000-1:2018 is an international standard that specifies requirements for an IT service management system (ITSMS) to help organizations manage their IT services effectively. As an accredited certification body by EGAC, iCAA can help organizations achieve certification to ISO\/IEC 20000-1:2018. Benefits: The benefits of ISO\/IEC 20000-1:2018 certification include [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_mi_skip_tracking":false,"footnotes":""},"class_list":["post-3366","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/pages\/3366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/comments?post=3366"}],"version-history":[{"count":10,"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/pages\/3366\/revisions"}],"predecessor-version":[{"id":4173,"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/pages\/3366\/revisions\/4173"}],"wp:attachment":[{"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/media?parent=3366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}