{"id":3692,"date":"2023-05-31T05:33:26","date_gmt":"2023-05-31T05:33:26","guid":{"rendered":"https:\/\/icaa.com.eg\/en\/?page_id=3692"},"modified":"2023-05-31T05:34:53","modified_gmt":"2023-05-31T05:34:53","slug":"appeals-and-complaints","status":"publish","type":"page","link":"https:\/\/icaa.com.eg\/en\/appeals-and-complaints\/","title":{"rendered":"Appeals and Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3692\" class=\"elementor elementor-3692\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40156bb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40156bb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c7de1a\" data-id=\"5c7de1a\" 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.elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Appeals and Complaints <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-24d3b57 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"24d3b57\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6fcb70d\" data-id=\"6fcb70d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78cc2f2 elementor-widget elementor-widget-shortcode\" data-id=\"78cc2f2\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-3685\"><form id=\"wpforms-form-3685\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"3685\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/3692\" data-token=\"e9ce470523963b471b7a77e0b9b100e7\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-3685-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"0\"><fieldset><legend class=\"wpforms-field-label\">Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-3685-field_0\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][0][first]\" aria-errormessage=\"wpforms-3685-field_0-error\" required><label for=\"wpforms-3685-field_0\" class=\"wpforms-field-sublabel after \">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-3685-field_0-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][0][last]\" aria-errormessage=\"wpforms-3685-field_0-last-error\" required><label for=\"wpforms-3685-field_0-last\" class=\"wpforms-field-sublabel after \">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-3685-field_3-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-3685-field_3\">Organization <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-3685-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-3685-field_3-error\" required><\/div><div id=\"wpforms-3685-field_4-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-3685-field_4\">Contact Information <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-3685-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-3685-field_4-error\" required><\/div><div id=\"wpforms-3685-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-3685-field_1\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-3685-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" spellcheck=\"false\" aria-errormessage=\"wpforms-3685-field_1-error\" required><\/div><div id=\"wpforms-3685-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-3685-field_5\">Certification Number (if applicable)<\/label><input type=\"text\" id=\"wpforms-3685-field_5\" class=\"wpforms-field-medium\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-3685-field_5-error\" ><\/div><div id=\"wpforms-3685-field_6-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-3685-field_6\">Description of Complaint or Appeal <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-3685-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" aria-errormessage=\"wpforms-3685-field_6-error\" aria-describedby=\"wpforms-3685-field_6-description\" required><\/textarea><div id=\"wpforms-3685-field_6-description\" class=\"wpforms-field-description\">Please provide a detailed description of your complaint or appeal, including any relevant documentation or evidence to support your claim.<\/div><\/div><div id=\"wpforms-3685-field_10-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"10\"><div id=\"wpforms-3685-field_10\" class=\"wpforms-field-medium wpforms-field-row\" name=\"wpforms[fields][10]\" aria-errormessage=\"wpforms-3685-field_10-error\"><h4>Desired Outcome:<\/h4>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-3685-field_8-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"8\"><div id=\"wpforms-3685-field_8\" class=\"wpforms-field-medium wpforms-field-row\" name=\"wpforms[fields][8]\" aria-errormessage=\"wpforms-3685-field_8-error\"><ul>\n<li>Please describe the outcome you are seeking as a result of your complaint or appeal.<\/li>\n<li>Please note that iCAA personnel who have provided consultancy or been employed by a client shall not be used to review or approve the resolution of a complaint or appeal for that client within two years following the end of the consultancy or employment, to ensure that there is no conflict of interest.<\/li>\n<li>Whenever possible, iCAA shall give formal notice of the outcome and the end of the complaint process to the complainant and the outcome and the end of the appeal process to the appellant.<\/li>\n<li>iCAA shall take any subsequent action needed to resolve the complaint or appeal.<\/li>\n<li>Please also note that iCAA shall establish and maintain a management system that is capable of achieving the consistent fulfillment of the requirements of ISO\/IEC 17065:2012 in accordance with either Option A or Option B.<\/li>\n<li>Thank you for taking the time to complete this form. We take all complaints and appeals seriously and will do our best to resolve them in a fair and timely manner.<\/li>\n<li>Sincerely,&nbsp;iCAA<\/li>\n<\/ul>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-3685-field_9-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"9\"><fieldset><legend class=\"wpforms-field-label\"> <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-3685-field_9\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-3685-field_9_1\" name=\"wpforms[fields][9][]\" value=\"I agree privacy policy terms and conditions \" aria-errormessage=\"wpforms-3685-field_9_1-error\" aria-describedby=\"wpforms-3685-field_9-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3685-field_9_1\">I agree privacy policy terms and conditions <\/label><\/li><\/ul><div id=\"wpforms-3685-field_9-description\" class=\"wpforms-field-description wpforms-disclaimer-description\">Privacy Policy:<br \/>\r\n\u2022 At iCAA, we are committed to protecting your privacy and personal information. This privacy policy outlines how we collect, use, and protect your personal information.<br \/>\r\n\u2022 Information Collection: We collect personal information from you when you submit an application for certification, request information, or contact us. This information may include your name, email address, phone number, and other relevant information.<br \/>\r\n\u2022 Information Use: We use your personal information to provide you with certification services, respond to your inquiries, and communicate with you regarding the certification process.<br \/>\r\n\u2022 Information Protection: We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure.<br \/>\r\n\u2022 Information Disclosure: We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law.<br \/>\r\n\u2022 Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.<br \/>\r\n<br \/>\r\n<br \/>\r\nTerms and Conditions:<br \/>\r\nWelcome to iCAA's website. By using our website, you agree to comply with and be bound by the following terms and conditions:<br \/>\r\nUse of Content: The content on our website is for general information purposes only and is subject to change without notice. We reserve the right to modify or remove content without prior notice.<br \/>\r\nIntellectual Property: The content on our website is protected by intellectual property laws and may not be reproduced, distributed, or transmitted without our prior written consent.<br \/>\r\nLimitation of Liability: We are not responsible for any damages or losses resulting from the use of our website.<br \/>\r\nThird-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or accuracy of these websites.<br \/>\r\nGoverning Law: These terms and conditions are governed by the laws of the jurisdiction in which iCAA is located.<br \/>\r\nChanges to Terms and Conditions: We reserve the right to modify these terms and conditions at any time without prior notice.<br \/>\r\nSubmit<\/div><\/fieldset><\/div><\/div><!-- .wpforms-field-container --><input type=\"hidden\" name=\"wpforms[recaptcha]\" value=\"\"><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"3685\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"1\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-3685\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/icaa.com.eg\/en\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Appeals and Complaints<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_mi_skip_tracking":false,"footnotes":""},"class_list":["post-3692","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/pages\/3692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/comments?post=3692"}],"version-history":[{"count":4,"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/pages\/3692\/revisions"}],"predecessor-version":[{"id":3696,"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/pages\/3692\/revisions\/3696"}],"wp:attachment":[{"href":"https:\/\/icaa.com.eg\/en\/wp-json\/wp\/v2\/media?parent=3692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}